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Opis firmy
Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 2500 specialists in its offices located in Krakow and Katowice.
Job description
Customers' disputes resolution
Reporting status of disputes and follow up pending cases
Daily contact with internal departments (i.e. sales, retained team) over the phone or email
Answering e-mails / phone calls from interlocutors and customers
Preparing written communication to the customers
Customers query resolution
Candidate’s profile
Good French and communicative English skills
OTC experience will be an asset
Ability to work during Polish holidays when required
Customer service and communication skills
Multitasking & can do attitude
Good analytical skills and problem solving
High motivation to achieve targets level
Ability to organize own work day schedule
Team player
Assertiveness & high interpersonal skills
Good PC skills (Outlook/ MS Excel) & knowledge of SAP will be an advantage
What we offer
Professional development in a dynamic, growing business
Competitive salary with attractive benefit package
Free private medical care
Flex benefits
Additional life insurance
Participation in prestigious international projects
Excellent working atmosphere
Region: Kraków