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Opis firmy
Capgemini Infrastructure Services is one of the biggest outsourcing service providers in Poland. IS has achieved great success and grown rapidly since the establishment of our first service center in Krakow in 2004. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 1,600 professionals delivers IT outsourcing services to 40 clients in 20 languages.
Responsibilities
Monitor events on tools
Create a ticket in incident handling tool, regarding information included in the alarm
Apply the procedure joined to the alarm if it exists
Transfer the incident to the Level 1 Support Team
Follow the actions made by all the supports teams and make an alert if no actions are provided
Ensure that SLA are respected and alert Management rules are followed and Higher Support levels are informed
Authorize and closure change operations and report
Report on all events during the shift and inform the next shift about ongoing actions
Candidate's Profile
Good French language
English language would be an advantage
Linux and Unix Operating systems (basic level)
Database and Middleware software (basic level)
Network IP equipments: switch, router, load balancer, firewall …etc (basic level)
Operation tools (Monitoring): end user level
Ticketing tools: end user level
We offer
Interesting and stable job in international team
Competitive salary with attractive benefit package
Free private medical care
Flex benefits
Additional life insurance
Intensive training package
Opportunity of personal development in a multinational environment
Friendly working atmosphere
http://www.jobs.pl/oferty/capgemini-polska-junior-infrastructure-analyst-malopolskie-103545