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Opis firmy
Capgemini Infrastructure Services is one of the biggest outsourcing service providers in Poland. IS has achieved great success and grown rapidly since the establishment of our first service center in Krakow in 2004. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 1,800 professionals delivers IT outsourcing services to 40 clients in 20 languages.
Job description
Handling incoming phone calls / e-mails from customers regarding technical issues related to: hardware, software and network
Delivering professional and prompt service to the customers
Keeping records of all customers' enquiries in the reporting system
Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
Sending more complex enquiries to the relevant IT Support Team
Candidate’s profile
Very good Portuguese or Brazilian Portuguese language skills both verbal and written
Good knowledge of English
Excellent verbal and written communication skills
Professional telephone manner
Basic experience in Windows XP (Windows 7 would be an advantage), MS Office, MS based applications
Technical support experience would be an advantage but is not necessary
Flexible, well-motivated team player, ability to work under pressure
What we offer
Interesting and stable job in international team
Competitive salary with attractive benefit package
Intensive training package
Opportunity of personal development in a multinational environment
Free private medical care
Flex benefits
Additional life insurance
Friendly working atmosphere
Region: Katowice