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Opis firmy
Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3000 specialists in its offices located in Krakow and Katowice.
Main accountabilities
1. Transition phase: , - Conduct successful knowledge transfer within the O2C area , - Prepare desktop procedures , - Transition duration: up to 2 month at the Client's locations , , 2. Delivery phase: , - Demonstrates knowledge of respective F&A processes and procedures , - Handle regular communication with the Client counterparts and build relationship with them for the future delivery , - Pro-actively developing relationships, and professionally and courteously handling all matters relating to daily Cash Management activities including: , a. Collection and Forecasting; , b. Dispute resolving with internal and external customers, manage customer complaints and initiate corrective actions, , c. Work with and understand multiple AR systems, company divisions and cultural difference between customers , - Administrate real time information from management system , - Preparation of invoices (+ dealing with queries) & license fee understanding calculations , - Obtaining application and allocation instructions of monies received , - Administration and maintaining international taxes
Requirements
University degree or equivalent
Very good French skills (C1) is a must
Good English skills is required
Experience in O2C is a key asset
Very Good analytically skills
Advanced in the use of Microsoft Office Software Applications in particular Excel
Able to use financial systems according to instruction for routine purposes
Good Customer Service skills and client-focus attitude
Strong interpersonal skills and proactive approach
Teamwork approach
What we offer
Professional development in a dynamic, growing business
Competitive salary with attractive benefit package
Free private medical care
Flex benefits
Additional life insurance
Participation in prestigious international projects
Excellent working atmosphere
Region: Krakow