Opis firmy
Capgemini Infrastructure Services is one of the biggest outsourcing service providers in Poland. IS has achieved great success and grown rapidly since the establishment of our first service center in Krakow eight years ago. In 2006, we opened a second center in Katowice and in 2012 we opened a third office in Opole. Today, our team of 1,600 professionals delivers IT outsourcing services to 40 clients in 20 languages.
Job description
Sales support activities for the Service Integration and Management
Support presales activities
Develop solutions and responses to RfX documents
Identify new business opportunities
Service Management Transition and Transformation projects
Build and transition Service Management and Service Integration solutions
Negotiate contracts, SLAs and OLAs with clients and third-parties
Provide ‘Early Life Support' - delivering Service Management and Service Integration services for a period of time after ‘Go-live' and handing over support to the future delivery teams.
Service Management Remediation projects
Assisting Delivery teams to rectify issues and improve service delivered to the customers.
25% of worktime spent at the office in Kraków/Katowice
Travelling to clients' locations in EU 50-75%
Communication skills
Communicate with co-workers, peers, and management through written and verbal communication
Communicate with customers, internal departments, and other outside parties in a professional manner
Demonstrate experience in communicating across all levels of an organization, at the most senior levels
Possess and present customer service attitude
Minimum qualifications
2+ years of hands on experience in IT Service Management design, transition or operations
Sound understanding of IT Service Management concepts underpinned by formal ITIL certification ITIL V3 Foundation Certificate - as a must
Deep expertise in one or more of the Service Management subjects
Expert organizational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision
Use of Service Management Tools (Remedy, ITSM, Atrium, CMDB concepts and other widely used systems of this type)
Use of industry recognized technologies in order to facilitate work environment
Excellent command of English language
Preferred qualifications
ITIL Expert certification
Related certifications: Cobit, Six Sigma/LEAN, PMP, Prince2, CISA, ISO, etc.
What we offer , , Working remotely from home , Professional development in a dynamic, growing business , Competitive salary with attractive benefit package , Free private medical care , Flex benefits , Additional life insurance , Participation in prestigious international projects , Excellent working atmosphere
Region: Katowice, Kraków
http://www.jobs.pl/oferty/capgemini-polska-senior-service-management-consultant-malopolskie-122827