Junior CRM Manager
TIDAL is growing at an exceptional pace, and we need more talented people to join our team. Interested?
FULL-TIME • WARSAW, POLAND
As a Junior CRM Manager, you will be part of the customer relationship team in TIDAL, with focus on overall conversion and retention of our members. You will be managing life-stage and event-based communications across multiple channels, as well as test, learn, measure and monitor what we do with an eye to constantly improve our KPIs.
The role is suitable for a structured, proactive, service-minded and hard-working person. Recent graduates are encouraged to apply. The role is based in Warsaw, Poland, and reports to the Director of Marketing & CRM Manager.
● Manages development and execution of multi-channel and multi-segment campaigns for emails, push notification, In-app and SMS communications.
● Manages development and approval process for marketing collateral and communications.
● Manages ad-hoc projects in addition to day to day campaigns when they arise.
● Uses in house CRM tool(s) to extract & import segments; compile, track and report campaign results with KPIs to key stakeholders.
● Maintains CRM calendar in collaboration with marketing team and local editor
● Manages data uploads to CRM tool, addresses data cleansing and other duties as assigned, including contest management and copy creation and coding.
● Bachelor’s Degree in a business-related field or minimum of 2+ years’ experience in relationship management
● Highly organized and proactive with a strong attention to detail
● Excellent written and verbal communication in English and Polish
● Experience with mobile marketing platforms a plus
● Experience with HTML a plus
● Proficient in all Microsoft Office programs.
● Structured and detail oriented
● Comfortable with working in an international environment
● You are a team player, but also have the ability to work independently
● Proactive and willing to take initiatives
● Handles a fast-paced environment
Please send us your CV, along with an application letter, as PDF and in English. We will contact the candidates that we will be inviting for interviews.